Customer policies
Shipping Policy
Last updated: July 19, 2026
Where we ship
GERANO PRIME ships within the contiguous United States. Alaska, Hawaii, territories, PO boxes, military addresses, and international destinations may have restrictions or require a separate quote before an order is accepted.
Rates and processing
Standard shipping is free on eligible merchandise subtotals of $75 or more after discounts and before tax. Any available rate and estimated delivery window are shown before checkout confirmation. Orders normally require one to three business days to process, but this is an estimate rather than a guarantee.
Delivery estimates
Carrier transit estimates begin after shipment and may change because of weather, remote destinations, service interruptions, or peak periods. We will not represent an item as shipped until a carrier tracking event or equivalent fulfillment confirmation exists.
Address changes and delays
Review the address before ordering. Contact us immediately if a change is needed; we cannot promise changes after fulfillment begins. If we cannot ship within the stated or legally permitted time, we will send a delay notice and offer the choices required by applicable law.
Loss, damage, and split shipments
Orders may arrive in more than one parcel. Report loss or visible shipping damage promptly and retain the item and packaging while we work with the carrier. Nothing in this policy limits non-waivable consumer rights. For help, use support@geranoprime.com.